Privacy Policy

Linkerr Inc. ("Linkerr," "we," "us," or "our") respects privacy and is committed to transparency. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use Linkerr websites, applications, AI-powered tools, expert marketplaces, scheduling tools, payment tools, communications, recordings, transcripts, notes, enterprise programs, sponsored conversation programs, and related services (collectively, the "Services").

Linkerr is built around trust. Our goal is to help people make better career decisions through AI-guided planning, real-world insights, and trusted conversations with people who have already walked the path. This policy is designed to support that trust by explaining our data practices in plain language.

This Privacy Policy applies to personal information we collect through the Services, including information about Individuals, Experts, Enterprise Customer users, sponsored program participants, visitors, applicants, and other people who interact with Linkerr.

This Privacy Policy does not apply to third-party websites, services, employers, schools, experts, payment processors, video platforms, calendar providers, or other third parties that we do not control. Those third parties may have their own privacy policies.

The information we collect depends on how you use Linkerr. You may choose not to provide some information, but that may limit your ability to use certain features.

Account and profile information

• Name, email address, phone number, password or login credentials, profile photo, general location, time zone, and account settings.
• Education, work history, skills, credentials, certifications, professional background, career goals, interests, preferred industries, target roles, availability, and profile links such as LinkedIn or portfolio URLs.
• For Experts: topics offered, rates, availability, professional biography, employer or former employer information, expertise areas, badges, verification status, testimonials, and marketplace performance information.

Career planning and marketplace information

• Career goals, transition interests, resume or profile content, questions, plans, notes, saved experts, saved pathways, matching preferences, and feedback.
• Conversation requests, booking details, session status, cancellation information, ratings, reviews, support messages, and outcome feedback.
• Enterprise or sponsored program eligibility information, organization affiliation, cohort, school or workforce program information, role pathway, participation status, and program preferences.

User content and communications

• Messages, chat content, posts, comments, expert insights, templates, attachments, survey responses, support communications, reviews, and other content submitted through the Services.
• Conversation materials such as audio, video, transcripts, captions, speaker labels, timestamps, chat or Q&A content, AI notes, summaries, and next steps when recording, transcription, or note-taking features are enabled.
• AI interaction data, including prompts, inputs, outputs, edits, feedback, AI-generated plans, suggested questions, summaries, recommendations, and related metadata.

Usage, device, and technical information

• IP address, device identifiers, browser type, operating system, app version, pages viewed, features used, clicks, referring URLs, approximate location derived from IP address, logs, diagnostics, cookies, and similar technologies.
• Calendar and availability data if you choose to connect a calendar or scheduling tool.
• Security, fraud prevention, and trust and safety signals.

Payment, tax, and verification information

Payment method details, billing address, transaction records, refunds, chargebacks, payout information, tax forms, identity or business verification information, and fraud prevention data. Payment card data may be handled by payment processors rather than stored directly by Linkerr.

Referral, invite, and program participation data

• Referral or invitation information, such as the name, email address, phone number, role, organization, relationship, referral source, invite status, program eligibility, referral credits, and related metadata when users invite experts, individuals, friends, colleagues, students, employees, or sponsored program participants.
• Founding Expert cohort information, waitlist information, referral program participation, promotional credit usage, invite code usage, and program acceptance or onboarding status.

Support-call, video-call, recording, and AI-note data

• Customer support communications, including emails, chats, support tickets, phone calls, video calls, and call recordings where enabled or permitted for quality, training, dispute resolution, security, legal, or support purposes.
• 1:1 conversations, group sessions, async guidance, enterprise sessions, sponsored conversations, and event recordings or transcripts where recording, transcription, captioning, AI note-taking, or summarization features are enabled with notice or consent where required.

Linkerr may use AI and machine learning to power the AI Career Strategist, career planning, expert matching, search, recommendations, conversation preparation, notes, summaries, next steps, content moderation, support tools, analytics, and other features.

AI outputs may be inaccurate, incomplete, outdated, biased, non-unique, or unsuitable for your situation. Users should review and verify AI outputs before relying on them. Linkerr does not use AI outputs as a substitute for legal, financial, medical, immigration, or other regulated professional advice.

• We may process prompts, inputs, outputs, edits, feedback, profile information, marketplace interactions, and conversation materials to provide AI Features.
• We may use automated and human review to monitor abuse, improve quality, troubleshoot issues, enforce policies, and protect safety.
• We do not intend to use payment card information, bank account information, tax forms, government-issued IDs, or identity verification documents to train AI systems.
• We do not use private 1:1 conversation recordings or transcripts to train third-party general-purpose AI models without providing clear notice and obtaining consent.
• We may use de-identified, aggregated, or privacy-protective analytics to understand product performance, marketplace quality, and career pathway trends.
• Where required by law, we will provide additional notice, obtain consent, or offer opt-out rights for certain AI processing activities.

Every 1:1 session between an Individual and an Expert is recorded and transcribed by our video provider (Zoom or Daily). We tell everyone before it happens: when the session is booked, on the screen before joining, and in the call itself. Joining a session means you agree to be recorded; there is no option to hold a session on Linkerr without recording.

• Why: the transcript is used to draft the session recap. The Expert reviews and edits the recap before it is shared with the Individual, and both can see the recap afterwards.
• AI processing: the transcript is sent to our AI provider (OpenAI) to draft the recap. It is not used to train third-party general-purpose AI models.
• Who can see it: the session's participants, through Linkerr, where their plan includes access to recordings, and Linkerr staff only where needed to provide support, investigate a report, or comply with law.
• How long: recordings and transcripts are kept for 12 months after the session and then deleted. The written recap stays with the session until it is deleted.
• Your choices: you can ask us to delete a recording or transcript sooner by contacting support. Because every session is recorded, if you don't want to be recorded, please don't join; you can cancel the booking instead.
• We record who was shown the recording notice and when, so we can show that every participant was told.

We share personal information only as needed to provide the Services, operate marketplace features, comply with law, protect rights and safety, or with your consent. Sharing may include:

• With other users when you interact through the Services, such as when an Individual books an Expert, sends a message, posts content, joins a group session, or leaves a review.
• With Experts or Individuals to facilitate matching, scheduling, preparation, communication, payment, conversation notes, and support.
• With Enterprise Customers or sponsors as described in Section 9, program terms, order forms, or notices shown before participation.
• With service providers and vendors that help us operate the Services, such as hosting, analytics, customer support, security, payment processing, tax compliance, scheduling, video, transcription, communications, and AI technology providers.
• With payment processors, banks, tax authorities, fraud prevention vendors, and identity verification providers as needed for payments, payouts, compliance, and security.
• With professional advisors, insurers, auditors, attorneys, and other business support providers.
• With law enforcement, regulators, courts, or others when we believe disclosure is required by law or necessary to protect rights, safety, security, or the integrity of the Services.
• In connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction.
• With your consent or at your direction, including when you connect third-party services or ask us to share information.

Public content, private conversations, and limited access

Information you choose to make public, such as public profile information, Expert bios, public insights, public posts, comments, testimonials, and public reviews, may be visible to other users, visitors, search tools, and promotional surfaces depending on settings and product design.

Private conversation content, private messages, private career plans, non-public transcripts, AI notes, and private attachments are treated as non-public by default. Linkerr may access, process, share, or disclose such information only as needed to provide the Services, facilitate the conversation, generate requested AI notes or summaries, operate support and safety processes, resolve disputes, process payments, comply with law, enforce agreements, or with consent or direction.

Private information may still be shared with service providers that support hosting, video, transcription, AI, customer support, analytics, payments, security, and other operations under contractual restrictions.

If you participate in an enterprise or sponsored program, some participation and program administration data may be shared with the sponsor as described in program notices, order forms, or this Privacy Policy.

Linkerr may offer enterprise career pathways, employer-branded career rooms, sponsored conversations, workforce programs, school partnerships, and other sponsored programs. We will identify the sponsor or Enterprise Customer where appropriate before you participate.

The type of information shared with an Enterprise Customer depends on the program, your choices, applicable law, and the program terms. We design enterprise reporting to protect user trust and to avoid turning private career exploration into hidden candidate screening.

Information that may be shared: name, email, program eligibility, participation status, pathways viewed, conversation credits used, bookings, attendance, completion status, survey responses, and other program administration information, where permitted.

Aggregated or de-identified insights: common questions, pathway interest, skill gaps, engagement metrics, geographic or cohort trends, and other insights that do not reasonably identify a user.

Conversation content: private conversation recordings, transcripts, messages, or AI notes are not shared with an Enterprise Customer unless the user receives clear notice and consents, the program is structured to allow that sharing, or sharing is otherwise permitted by applicable law and program terms.

Employment decisions: Enterprise Customers are responsible for complying with employment, anti-discrimination, privacy, education, and consumer protection laws if they use Linkerr information in connection with recruiting or hiring.

We may use cookies, pixels, local storage, SDKs, tags, and similar technologies to operate the Services, remember preferences, keep users signed in, measure usage, improve performance, detect fraud, personalize content, and support marketing.

You can control cookies through browser settings and, where available, Linkerr cookie preferences. Blocking cookies may affect how the Services work. We may use analytics providers to understand how users interact with the Services.

Advertising and cookie choices

If Linkerr uses retargeting pixels, advertising cookies, analytics tags, mobile identifiers, or similar technologies, users may have choices through browser settings, device settings, cookie preference tools, unsubscribe links, industry opt-out tools, or privacy rights requests. Blocking cookies may affect certain features.

If we engage in targeted advertising, cross-context behavioral advertising, or a sale or sharing of personal information as defined by applicable privacy laws, we will provide required notices and opt-out mechanisms, such as a "Do Not Sell or Share My Personal Information" link and our Your Privacy Choices page, where required.

Opt-out preference signals: where required by law, we honor recognized opt-out preference signals, such as the Global Privacy Control (GPC), as a request to opt out of the sale or sharing of personal information for the browser or device that sends the signal.

Do Not Track: except where an opt-out preference signal is legally recognized as an opt-out request, the Services do not currently respond to Do Not Track browser signals.

Linkerr may continue to use necessary cookies and similar technologies for security, authentication, fraud prevention, preferences, analytics, service operations, and legal compliance.

Payments and payouts may be processed by third-party payment processors. Those processors may collect, store, and process payment card information, bank account information, tax forms, identity verification information, billing details, and transaction information according to their own terms and policies.

Linkerr may receive limited payment, payout, fraud, tax, and transaction information needed to operate paid features, issue refunds, prevent abuse, comply with law, and support users.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, support conversations, process payments and taxes, comply with law, resolve disputes, enforce agreements, prevent fraud, maintain security, and support legitimate business purposes.

Retention periods may vary by data type. For example, account data may be retained while an account is active; transaction, tax, and compliance records may be retained longer; support and trust and safety records may be retained as needed; backups may persist for a limited period; and de-identified or aggregated data may be retained longer where permitted by law.

Examples of retention by data type

• 1:1 session recordings and transcripts are kept for 12 months after the session, then deleted (see “1:1 Session Recordings and Transcripts” above).
• Public posts, public reviews, Expert insights, profile content, and marketplace listings may remain visible until removed by the user, removed by Linkerr, or the account is closed, subject to backups, legal needs, program records, and copies already shared or cached.
• Private messages, AI notes, summaries, and Conversation Materials (other than 1:1 session recordings and transcripts, which follow the 12-month period above) may be retained while needed for user access, support, dispute resolution, product settings, trust and safety, legal compliance, or legitimate business purposes.
• Support records, safety reports, moderation decisions, fraud signals, chargeback materials, tax records, transaction records, invoices, and payout records may be retained longer where needed for compliance, accounting, dispute resolution, security, and enforcement.
• De-identified, aggregated, or privacy-protective analytics may be retained for product improvement, marketplace insights, AI quality, security, and research where permitted by law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Safeguards may include access controls, encryption in transit, vendor review, monitoring, logging, security testing, and policies for handling personal information.

No internet or electronic service is completely secure. You are responsible for protecting your account credentials and promptly notifying Linkerr if you suspect unauthorized access.

If a security incident affects your personal information, we will notify affected users and regulators as required by applicable law.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information; opt out of certain processing; withdraw consent; limit the use of sensitive personal information; appeal a decision; or file a complaint with a regulator.

You may exercise rights by contacting privacy@linkerr.ai. We may need to verify your identity before fulfilling a request. Some requests may limit or prevent use of certain Services. We will not discriminate against you for exercising privacy rights as prohibited by applicable law.

• Account controls: you may update certain profile and account information through your account settings.
• Marketing controls: you may opt out of promotional emails using unsubscribe links.
• Cookies: you may control cookies through browser settings and any available cookie controls.
• AI and conversation features: product settings may allow you to control recording, transcription, AI notes, or certain AI processing where available and required by law.

United States state privacy rights: residents of California, Colorado, Connecticut, Texas, Virginia, and other states with comprehensive privacy laws may have rights to access, correct, delete, and receive a copy of personal information, and to opt out of targeted advertising, the sale or sharing of personal information, and certain profiling. Where required, we provide a way to appeal a decision on a privacy request. You can exercise these rights by contacting privacy@linkerr.ai or through our Your Privacy Choices page.

Authorized agents and verification

Where applicable law allows an authorized agent to submit a privacy request on your behalf, Linkerr may require proof of authorization, verification of the agent, and verification of your identity before acting on the request.

Under-18 public content removal requests

If you are under 18 and have publicly posted content on Linkerr, you may request removal of your public content by contacting privacy@linkerr.ai. Removal from Linkerr does not guarantee removal from backups, search engine caches, third-party copies, screenshots, or content that other users have copied or shared, except where required by law.

This section provides additional information for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

In the preceding 12 months, Linkerr may have collected the categories of personal information listed below, depending on how users interact with the Services.

• Identifiers. Examples: name, email, phone, account ID, IP address, and device ID. Purposes and disclosures: account creation, authentication, support, security, payments, communications, and service providers.
• Customer records. Examples: billing details, transaction records, and contact information. Purposes and disclosures: payments, refunds, tax compliance, support, and service providers.
• Commercial information. Examples: purchases, credits, bookings, and sponsored conversation usage. Purposes and disclosures: marketplace operations, accounting, reporting, and enterprise programs.
• Professional or education information. Examples: work history, skills, credentials, education, LinkedIn profile, and target roles. Purposes and disclosures: profile creation, matching, expert review, career planning, and marketplace discovery.
• Internet or network activity. Examples: pages viewed, clicks, logs, feature usage, and cookies. Purposes and disclosures: analytics, security, personalization, and product improvement.
• Audio, visual, or electronic information. Examples: video, audio, transcripts, chat, and AI notes when enabled. Purposes and disclosures: conversation facilitation, notes, support, quality, and user-selected features.
• Inferences. Examples: career interests, pathway recommendations, skill gaps, and expert matches. Purposes and disclosures: personalization, AI Features, matching, and analytics.
• Sensitive personal information. Examples: limited information if voluntarily provided, and payment, tax, or identity data handled for payments and compliance where needed. Purposes and disclosures: payments, payouts, legal compliance, and account security; we do not intend to collect sensitive personal information unnecessarily.

California residents may have the right to know, access, correct, delete, opt out of sale or sharing, limit sensitive personal information, and non-discrimination for exercising rights.

We retain each category of personal information as described in Section 13 (Data Retention).

If our data practices constitute a sale or sharing under California law, we will provide a "Do Not Sell or Share My Personal Information" mechanism, including recognition of opt-out preference signals such as the Global Privacy Control.

Authorized agents may submit requests where permitted by law, subject to verification.

The Services are not intended for children under 13, and Linkerr does not knowingly collect personal information from children under 13 unless a separate, compliant school or parent-authorized program is established and counsel has approved the process. If we learn that we collected personal information from a child under 13 without required consent, we will take appropriate steps to delete it.

Users under 18 may use the Services only with parent or guardian permission or through an approved school, workforce, enterprise, or sponsored program where required consents and notices have been obtained.

• If Linkerr works with schools, districts, or education agencies, Linkerr may process student information as a service provider or school official under written agreements and instructions from the school, where applicable.
• Linkerr does not sell student personal information and does not use student personal information for targeted advertising unrelated to the educational service.
• Schools, parents, guardians, and eligible students may have rights to access, review, correct, or delete student information under applicable agreements and laws.
• In school and K-12 programs, we practice data minimization, avoid unnecessary collection of personal information, and provide clear consent and program notices.

Linkerr is based in the United States. If you use the Services from outside the United States, your information may be transferred to, stored in, or processed in the United States and other countries that may have data protection laws different from those in your location.

Where required, Linkerr will rely on appropriate legal mechanisms for cross-border data transfers and will provide additional regional disclosures or rights for users in the European Economic Area, United Kingdom, Switzerland, Canada, or other jurisdictions.

Users in the European Economic Area, the United Kingdom, and Switzerland may receive a supplemental regional privacy notice describing the legal bases for processing, data transfer mechanisms, and additional rights. Where other jurisdictions, such as Canada or India, provide additional privacy rights, we will honor them as required by applicable law.